We can fix that!
Email us at firstname.lastname@example.org with the below information to start your repair request.
- Name, email, and phone number
- Your order number, or proof of purchase
- A description of the repair request needed
- Images of the damaged piece
All requests will be evaluated on a case by case basis:
CDW offers complimentary repairs and shipping for normal wear or defects within 1 year of purchase date.
For repairs or damage caused by things other than normal wear or defect, a charge will be applied based on the required service.
Beyond the 1 year period, the customer is responsible for all shipping and fees associated with repairs.
In cases of lost stones, the customer will be responsible for the cost to replace the stone.
Due to the nature of handmade products, imperfections are not considered defects or cause for repair.